Customer Rating: 
Summary: The best smart phone in today's market
Comment: Folks,
I have had many smart phones till now - from Nokia's N series, I-phone and finally the Blackberry. This is the best smart phone among the lot.
I'm travelling consultant and have to depend largely on the "on-road" functionality of the phone. Its been 3 months that I have used this phone. I have no complaints till now.
Key features:
> Sleek Design
> Awesome speaker phone
> Great internet/ email capabilities (QWERY keyoboard is so easy to type)
> Great Blackberry community online
> Decent battery life (compared to other smart phones)
I'm very picky when it comes to cellphone but this one has really worked well for me
Customer Rating:
Summary: Burned by T-Mobile, dishonest lying company!!!
Comment: This is not a review for the phone which is probably great. This is a rant about T-Mobile. T-Mobile had lied to me when I was going to the Carribean with my Black Berry. The Representative had told me that I would be charged according to the data used and instead signed me up for BB International Roaming, which is $19.99. The service had never worked, I wasn't able to recieve or send email, but this is not what this is about. Four months later I had opened a bill, which I usually don't do since the bill is paid automatically every month, and discovered that I am being charged $19.99 for the past 4 months. Manager at T-Mobile insisted that there's nothing that they can do regardless of the fact that I am being charged for the service that never been used. The Manager did not even attempt to accomodate me in any way, no partial credit offer, not even for one month, not even free text messages for next month.
T-Mobile is out there to take advantage of you. They take no responsibility for lying to their customers and charging them for services not provided.
Avoid T-Mobile
Customer Rating:
Summary: Does what I need, when I need
Comment: Got this a little over a month ago. Everything is working as advertised. Upgraded the OS and the Software and have been able to navigate through everything I have needed.
I would HIGHLY suggest a case for this item as it scratches if dropped (learned the hard way twice) - as it should.
Had a problem with the install of my MicroSD card at first, but have figured it out since then.
Customer Rating:
Summary: Awful T-Mobile customer service, very good phone
Comment: I've had the Curve 8320 for 10 months. A month ago, the USB port failed - the phone wouldn't charge or connect to the PC, and I could see one of the wires on the USB sticking out. I called T-Mobile for replacement, only to find out that their "policy" is to call from a different phone regardless of the problem. I did not have access to a different phone, and the problem was obvious. After two hour of waiting and then talking in circles with T-Mobile's customer support they would not let me on to RIM's tech support - they would not make an exception from their policy to use a different phone regardless of the problem. Since I didn't have access to a second phone, their advise was to go to a customer center and call them from there. I did not call them back. I have no time for hours of resetting the phone and "troubleshooting" when the problem is evident. This is not the first time I have gotten similar treatment from T-Mobile. My Blackberry 8700G broke too, and they could not fix the problem, yet charged me $100 for "water damage". That's when I bought the Curve. I pay several hundred dollars each month for the privilege of using T-Mobile - at least 3x more than I pay for cable TV, and my cable company has 10x better service, including visits to my home when there are problems.
I know the other phone cos are far from perfect - but after such total lack of service and respect I simply have to go elsewhere.
Customer Rating:
Summary: Not for MAC users
Comment: Though the phone has impressive features, its one major drawback is lack of MAC compatability. This phone replaced my sidekick, and is really a step up when compared to that. The Curve is very light and comfortable, especially when compared to the brick that the sidekick 3 was. It also has more features and a better screen. Granted, BB did not advertise compatability with MAC, however, there are several softwares that are supposed to support it--including one available at the BB website. I tried that software and was utterly disappointed. The calendar would not sync properly, nor would anything else. So, even though my blackberry tracks meetings and what not, I cannot sync it with my MAC. No one wants to enter meetings in two places or not have a back up of the BB on the computer. But, if you are a mac person, this is what is going to happen. Had I waited, I would have probably gone with the new Iphone. Of course, if you are window based, this phone will be perfect.
Summary: The best smart phone in today's market
Comment: Folks,
I have had many smart phones till now - from Nokia's N series, I-phone and finally the Blackberry. This is the best smart phone among the lot.
I'm travelling consultant and have to depend largely on the "on-road" functionality of the phone. Its been 3 months that I have used this phone. I have no complaints till now.
Key features:
> Sleek Design
> Awesome speaker phone
> Great internet/ email capabilities (QWERY keyoboard is so easy to type)
> Great Blackberry community online
> Decent battery life (compared to other smart phones)
I'm very picky when it comes to cellphone but this one has really worked well for me
Customer Rating:
Summary: Burned by T-Mobile, dishonest lying company!!!
Comment: This is not a review for the phone which is probably great. This is a rant about T-Mobile. T-Mobile had lied to me when I was going to the Carribean with my Black Berry. The Representative had told me that I would be charged according to the data used and instead signed me up for BB International Roaming, which is $19.99. The service had never worked, I wasn't able to recieve or send email, but this is not what this is about. Four months later I had opened a bill, which I usually don't do since the bill is paid automatically every month, and discovered that I am being charged $19.99 for the past 4 months. Manager at T-Mobile insisted that there's nothing that they can do regardless of the fact that I am being charged for the service that never been used. The Manager did not even attempt to accomodate me in any way, no partial credit offer, not even for one month, not even free text messages for next month.
T-Mobile is out there to take advantage of you. They take no responsibility for lying to their customers and charging them for services not provided.
Avoid T-Mobile
Customer Rating:
Summary: Does what I need, when I need
Comment: Got this a little over a month ago. Everything is working as advertised. Upgraded the OS and the Software and have been able to navigate through everything I have needed.
I would HIGHLY suggest a case for this item as it scratches if dropped (learned the hard way twice) - as it should.
Had a problem with the install of my MicroSD card at first, but have figured it out since then.
Customer Rating:
Summary: Awful T-Mobile customer service, very good phone
Comment: I've had the Curve 8320 for 10 months. A month ago, the USB port failed - the phone wouldn't charge or connect to the PC, and I could see one of the wires on the USB sticking out. I called T-Mobile for replacement, only to find out that their "policy" is to call from a different phone regardless of the problem. I did not have access to a different phone, and the problem was obvious. After two hour of waiting and then talking in circles with T-Mobile's customer support they would not let me on to RIM's tech support - they would not make an exception from their policy to use a different phone regardless of the problem. Since I didn't have access to a second phone, their advise was to go to a customer center and call them from there. I did not call them back. I have no time for hours of resetting the phone and "troubleshooting" when the problem is evident. This is not the first time I have gotten similar treatment from T-Mobile. My Blackberry 8700G broke too, and they could not fix the problem, yet charged me $100 for "water damage". That's when I bought the Curve. I pay several hundred dollars each month for the privilege of using T-Mobile - at least 3x more than I pay for cable TV, and my cable company has 10x better service, including visits to my home when there are problems.
I know the other phone cos are far from perfect - but after such total lack of service and respect I simply have to go elsewhere.
Customer Rating:
Summary: Not for MAC users
Comment: Though the phone has impressive features, its one major drawback is lack of MAC compatability. This phone replaced my sidekick, and is really a step up when compared to that. The Curve is very light and comfortable, especially when compared to the brick that the sidekick 3 was. It also has more features and a better screen. Granted, BB did not advertise compatability with MAC, however, there are several softwares that are supposed to support it--including one available at the BB website. I tried that software and was utterly disappointed. The calendar would not sync properly, nor would anything else. So, even though my blackberry tracks meetings and what not, I cannot sync it with my MAC. No one wants to enter meetings in two places or not have a back up of the BB on the computer. But, if you are a mac person, this is what is going to happen. Had I waited, I would have probably gone with the new Iphone. Of course, if you are window based, this phone will be perfect.