Customer Rating: 
Summary: Awful T-Mobile customer service, very good phone
Comment: I've had the Curve 8320 for 10 months. A month ago, the USB port failed - the phone wouldn't charge or connect to the PC, and I could see one of the wires on the USB sticking out. I called T-Mobile for replacement, only to find out that their "policy" is to call from a different phone regardless of the problem. I did not have access to a different phone, and the problem was obvious. After two hour of waiting and then talking in circles with T-Mobile's customer support they would not let me on to RIM's tech support - they would not make an exception from their policy to use a different phone regardless of the problem. Since I didn't have access to a second phone, their advise was to go to a customer center and call them from there. I did not call them back. I have no time for hours of resetting the phone and "troubleshooting" when the problem is evident. This is not the first time I have gotten similar treatment from T-Mobile. My Blackberry 8700G broke too, and they could not fix the problem, yet charged me $100 for "water damage". That's when I bought the Curve. I pay several hundred dollars each month for the privilege of using T-Mobile - at least 3x more than I pay for cable TV, and my cable company has 10x better service, including visits to my home when there are problems.
I know the other phone cos are far from perfect - but after such total lack of service and respect I simply have to go elsewhere.
Customer Rating:
Summary: Not for MAC users
Comment: Though the phone has impressive features, its one major drawback is lack of MAC compatability. This phone replaced my sidekick, and is really a step up when compared to that. The Curve is very light and comfortable, especially when compared to the brick that the sidekick 3 was. It also has more features and a better screen. Granted, BB did not advertise compatability with MAC, however, there are several softwares that are supposed to support it--including one available at the BB website. I tried that software and was utterly disappointed. The calendar would not sync properly, nor would anything else. So, even though my blackberry tracks meetings and what not, I cannot sync it with my MAC. No one wants to enter meetings in two places or not have a back up of the BB on the computer. But, if you are a mac person, this is what is going to happen. Had I waited, I would have probably gone with the new Iphone. Of course, if you are window based, this phone will be perfect.
Customer Rating:
Summary: Very satisfied with my blackberry....
Comment: I've had the Curve now for about 3months and I'm very happy with it. This was my first purchase for a blackberry, and I feel that it was the best bet for me. I have dropped it a few times, and the back comes completly off-but it still works fine. T-Mobile never sent my REBATE, but I'm ok, its a great phone.
Customer Rating:
Summary: great phone, terrible service
Comment: Since many people have described the phone here, I won't go into detail other than to say the phone is great. This is my 4th Blackberry and clearly the best one yet overall.
T-Mobile coverage and customer service is terrible however. I would strongly recommend that before buying the phone, you do some testing of T-mobile coverage at your primary locations. My coverage at my house is incredibly variable, frequently shifting from 4 bars to zero bars and back in the course of a minute or two, sometimes during calls (when I of course get dropped).
As for customer service, I have made 3 calls to them over a nine day period to request a minor change to my account, and they still have not done it. Each time they apologize and tell me they are going to do it, but it still hasn't happened. This last call they told me that I need to be more patient, and sometimes changes take several days to get done. incredible.
I have had cell phones for about 10 years, and used Sprint, AT&T, and now T-Mobile, and this is by far the worst experience I have had.
I wish I could write a better review, thank goodness I kept my old Sprint phone, so I have decent coverage in my neighborhood.
Customer Rating:
Summary: Phone is Great,AMAZON 2 Day shipping Baloney
Comment: Phone is great! Well this is my first Smartphone so I don't know other phones capability and easy access. I went though CNET and other forum to select this phone. Main reason was WIFI ability. Even though AMAZON plan does not have it but once you open account with T-Mobile you can add it for $10/m (unlimited calling). Desktop Manager (use for connecting Laptop) keeps disconnecting. But it is only 6 days, I will figure it out.
I got more headaches when I ordered this phone with 2 day shipping option (as advertised by AMAZON); guess what I got phone after 11 days. I did not expect such improper coordination between T-mobile & AMAZON. After talking to T-mobile customer service and getting OK for opening new account, T-mobile customer service did not knew whom should they inform so they ask me to contact AMAZON. AMAZON customer service said all checkpoints in my orders are green and product will ship soon. But they keep on postponing the expected delivery date 2 day.. 3day.. and so on. So finally after 6day, I sent an email to AMAZON customer service, after (more than 24 hrs later) I got email stating my order is in shipping and I cannot cancel. One day pass still in shipping and I cannot cancel. Finally next day shipped on Friday and because of the weekend UPS cannot delivered it. So I got the phone on Monday. No apology from AMAZON.
Summary: Awful T-Mobile customer service, very good phone
Comment: I've had the Curve 8320 for 10 months. A month ago, the USB port failed - the phone wouldn't charge or connect to the PC, and I could see one of the wires on the USB sticking out. I called T-Mobile for replacement, only to find out that their "policy" is to call from a different phone regardless of the problem. I did not have access to a different phone, and the problem was obvious. After two hour of waiting and then talking in circles with T-Mobile's customer support they would not let me on to RIM's tech support - they would not make an exception from their policy to use a different phone regardless of the problem. Since I didn't have access to a second phone, their advise was to go to a customer center and call them from there. I did not call them back. I have no time for hours of resetting the phone and "troubleshooting" when the problem is evident. This is not the first time I have gotten similar treatment from T-Mobile. My Blackberry 8700G broke too, and they could not fix the problem, yet charged me $100 for "water damage". That's when I bought the Curve. I pay several hundred dollars each month for the privilege of using T-Mobile - at least 3x more than I pay for cable TV, and my cable company has 10x better service, including visits to my home when there are problems.
I know the other phone cos are far from perfect - but after such total lack of service and respect I simply have to go elsewhere.
Customer Rating:
Summary: Not for MAC users
Comment: Though the phone has impressive features, its one major drawback is lack of MAC compatability. This phone replaced my sidekick, and is really a step up when compared to that. The Curve is very light and comfortable, especially when compared to the brick that the sidekick 3 was. It also has more features and a better screen. Granted, BB did not advertise compatability with MAC, however, there are several softwares that are supposed to support it--including one available at the BB website. I tried that software and was utterly disappointed. The calendar would not sync properly, nor would anything else. So, even though my blackberry tracks meetings and what not, I cannot sync it with my MAC. No one wants to enter meetings in two places or not have a back up of the BB on the computer. But, if you are a mac person, this is what is going to happen. Had I waited, I would have probably gone with the new Iphone. Of course, if you are window based, this phone will be perfect.
Customer Rating:
Summary: Very satisfied with my blackberry....
Comment: I've had the Curve now for about 3months and I'm very happy with it. This was my first purchase for a blackberry, and I feel that it was the best bet for me. I have dropped it a few times, and the back comes completly off-but it still works fine. T-Mobile never sent my REBATE, but I'm ok, its a great phone.
Customer Rating:
Summary: great phone, terrible service
Comment: Since many people have described the phone here, I won't go into detail other than to say the phone is great. This is my 4th Blackberry and clearly the best one yet overall.
T-Mobile coverage and customer service is terrible however. I would strongly recommend that before buying the phone, you do some testing of T-mobile coverage at your primary locations. My coverage at my house is incredibly variable, frequently shifting from 4 bars to zero bars and back in the course of a minute or two, sometimes during calls (when I of course get dropped).
As for customer service, I have made 3 calls to them over a nine day period to request a minor change to my account, and they still have not done it. Each time they apologize and tell me they are going to do it, but it still hasn't happened. This last call they told me that I need to be more patient, and sometimes changes take several days to get done. incredible.
I have had cell phones for about 10 years, and used Sprint, AT&T, and now T-Mobile, and this is by far the worst experience I have had.
I wish I could write a better review, thank goodness I kept my old Sprint phone, so I have decent coverage in my neighborhood.
Customer Rating:
Summary: Phone is Great,AMAZON 2 Day shipping Baloney
Comment: Phone is great! Well this is my first Smartphone so I don't know other phones capability and easy access. I went though CNET and other forum to select this phone. Main reason was WIFI ability. Even though AMAZON plan does not have it but once you open account with T-Mobile you can add it for $10/m (unlimited calling). Desktop Manager (use for connecting Laptop) keeps disconnecting. But it is only 6 days, I will figure it out.
I got more headaches when I ordered this phone with 2 day shipping option (as advertised by AMAZON); guess what I got phone after 11 days. I did not expect such improper coordination between T-mobile & AMAZON. After talking to T-mobile customer service and getting OK for opening new account, T-mobile customer service did not knew whom should they inform so they ask me to contact AMAZON. AMAZON customer service said all checkpoints in my orders are green and product will ship soon. But they keep on postponing the expected delivery date 2 day.. 3day.. and so on. So finally after 6day, I sent an email to AMAZON customer service, after (more than 24 hrs later) I got email stating my order is in shipping and I cannot cancel. One day pass still in shipping and I cannot cancel. Finally next day shipped on Friday and because of the weekend UPS cannot delivered it. So I got the phone on Monday. No apology from AMAZON.