Customer Rating: 
Summary: super machine
Comment: I owned Bissell's for years. This Hoover far surpasses the performance of the Bissell models. I even bought another Hoover for family. Excellent product.
Customer Rating:
Summary: What a Lifesaver!
Comment: With 2 toddlers and a new puppy, this is a must for any mom or big family. This thing is easy to use and cleans like a dream! I have older carpet that had kid spit up, dog hair, etc. and after only a half hr of cleaning, it looks like new! The Clean Surge is great for high traffic areas--the dirt was ground in and it cleaned it up no problem. I cleaned the carpet right before bedtime and it was dry in the morning, even on the Clean Surge wettest parts of the carpet. The convenience of having this is worth the $150. I don't have to worry about unexpected messes--LET EM PLAY!!
Customer Rating:
Summary: Lives up to my expectations
Comment: I recently ordered this unit to help me in removing urine stains left by a 90lb male greyhound! For the urine stains, I had to pretreat them, and go over them several times...and they are just about gone. Let's just say if someone other than myself walked through the rooms where the spots are, they probably would not see them. To me, they'll always be there! For general cleaning, I'd give this cleaner 6 stars! Putting it together was easy! Just to try it out I cleaned half of an unused bedroom, and the bedroom of my 4 year old. We've been in our house 4.5 years, and these 2 rooms are the LEAST used in the entire house. I say this because the dirty water tank emptied nearly BLACK!! Knowing the allergies I have, as well as my frequency of getting sinus infections, I can't help but think I'll be breathing much easier as I get more of the house done! If you have the room to store it, I highly recommend it. I've had the pros come in, and I've rented Rug Doctors from the grocery store...This unit is worth it...ESPECIALLY at the Amazon price!!!
Customer Rating:
Summary: worst steamvac ever...and Hoover customer service sucks
Comment: I've had a steam cleaner before - a Bissell that worked for years. It finally broke and to replace it, I thought I'd try this.
I followed all the recommendations here about making sure the lids and hoses were tight. I pressed the Clean Surge button. The water container leaked AND there was no suction.
I assembled and reassembled five times to make sure. Nothing.
I tried to hook up the hand cleaner to see if it would work. Nothing.
I called Hoover. Guy said he didn't have a manual in front of him and to take it to the store. He was so impatient to get me off the phone.
Called the store and the local branch is no longer open. The next closest place would charge me $15-20 just to look at it. Why I am out this money and not Hoover?
Worst Amazon experience ever. I've learned to buy heavy household stuff from a brick-and-mortar store were they can at least replace it without shipping.
Ugh.
Customer Rating:
Summary: Cleaning machine
Comment: After one has used the "steam vac" for a few cleanings,the dirt and fibers get caught up under the the suction plate. I tried every screw I could find and this plate will not come off. Therefore, it not only looks nasty, but the suction is blocked. I will never by a hoover again.
Summary: super machine
Comment: I owned Bissell's for years. This Hoover far surpasses the performance of the Bissell models. I even bought another Hoover for family. Excellent product.
Customer Rating:
Summary: What a Lifesaver!
Comment: With 2 toddlers and a new puppy, this is a must for any mom or big family. This thing is easy to use and cleans like a dream! I have older carpet that had kid spit up, dog hair, etc. and after only a half hr of cleaning, it looks like new! The Clean Surge is great for high traffic areas--the dirt was ground in and it cleaned it up no problem. I cleaned the carpet right before bedtime and it was dry in the morning, even on the Clean Surge wettest parts of the carpet. The convenience of having this is worth the $150. I don't have to worry about unexpected messes--LET EM PLAY!!
Customer Rating:
Summary: Lives up to my expectations
Comment: I recently ordered this unit to help me in removing urine stains left by a 90lb male greyhound! For the urine stains, I had to pretreat them, and go over them several times...and they are just about gone. Let's just say if someone other than myself walked through the rooms where the spots are, they probably would not see them. To me, they'll always be there! For general cleaning, I'd give this cleaner 6 stars! Putting it together was easy! Just to try it out I cleaned half of an unused bedroom, and the bedroom of my 4 year old. We've been in our house 4.5 years, and these 2 rooms are the LEAST used in the entire house. I say this because the dirty water tank emptied nearly BLACK!! Knowing the allergies I have, as well as my frequency of getting sinus infections, I can't help but think I'll be breathing much easier as I get more of the house done! If you have the room to store it, I highly recommend it. I've had the pros come in, and I've rented Rug Doctors from the grocery store...This unit is worth it...ESPECIALLY at the Amazon price!!!
Customer Rating:
Summary: worst steamvac ever...and Hoover customer service sucks
Comment: I've had a steam cleaner before - a Bissell that worked for years. It finally broke and to replace it, I thought I'd try this.
I followed all the recommendations here about making sure the lids and hoses were tight. I pressed the Clean Surge button. The water container leaked AND there was no suction.
I assembled and reassembled five times to make sure. Nothing.
I tried to hook up the hand cleaner to see if it would work. Nothing.
I called Hoover. Guy said he didn't have a manual in front of him and to take it to the store. He was so impatient to get me off the phone.
Called the store and the local branch is no longer open. The next closest place would charge me $15-20 just to look at it. Why I am out this money and not Hoover?
Worst Amazon experience ever. I've learned to buy heavy household stuff from a brick-and-mortar store were they can at least replace it without shipping.
Ugh.
Customer Rating:
Summary: Cleaning machine
Comment: After one has used the "steam vac" for a few cleanings,the dirt and fibers get caught up under the the suction plate. I tried every screw I could find and this plate will not come off. Therefore, it not only looks nasty, but the suction is blocked. I will never by a hoover again.