Customer Rating: 
Summary: Shoddy construction and forget about AT&T's "warranty"
Comment: In December 2007 I renewed my AT&T contract and got a Motorola Q9H. Yesterday (Feb 2008), when unplugging the phone from the charger, the charge socket on the phone came right out of the phone - it appears that it is held on by a small amount of solder on the junctions, and the solder joints are dull and look dry. I called my local AT&T store and they said, no problem, there is a 12 month warranty, and I need to call a 1-800 number and they will send out a replacement.
So I called the number. They tell me that they will send out a replacement, and I must send in the phone, but should they determine that this is due to "physical damage" they will bill me $399, and there is no way to get the old phone back. I asked why I can't send the old phone in without them shipping out a new one and have them call me to tell me whether it is covered under warranty (which is should be; I did not mistreat the phone) and if not, give me a quote to have it repaired. They can't do that, they said. My only options are to decide up front to send it for repair (and pay for the repair), or gamble $399 that they will do the right thing. Obviously the phone is "physically damaged" but that is due to a defect, not abuse, so this doesn't sound like a good gamble to me. So I'm left with a broken phone less than 3 months old.
It was a nice phone while it worked.
Customer Rating:
Summary: The Best Business Phone You Can Buy
Comment: The Q9h has an incredibly fast user interface. The keypad is probably one of the best I have ever used...even better than the Blackberry 8800. The keys are large and easy to use. The dedicated speakerphone and camera buttons come in handy as well.
I have used this phone since it was first released, and I am very happy with it. Email works great! Web browsing is very fast on the 3G network too. I have recommended this phone to many of my friends.
Customer Rating:
Summary: Q9 is Second to None
Comment: I've been carrying my Q9 (Motorola, American Engineered) for a couple months now. Compared to the rivals, the handset just felt like true quality the first time I picked it up. The Blackjack (Korean) and Blackberry (Canadian) both felt like a toy instead of true engineering. I have had no issues and the experience has been a delight.
I would recommend this handset to all.
Customer Rating:
Summary: Motorola Q9h Review
Comment: Recently purchased this phone through Amazon, and after about 1 month of ownership, I'm pretty happy with it.
I've gone through various PDA/Smartphones before this one (Treo 650, Treo 700p, Q (silver), T-Mobile MDA, the V from Verizon), so I knew what to expect w/the phone. Its very sleek, very "hold-able", sound quality is very decent (when my chin is not rubbing the mic).
The OS isn't the most responsive, but becoming acquainted with the task manager and several other task apps out there should help some.
Overall the phone is nice, and as a Mac user I purchased Missing Sync in order to work my iCal and Address Book- it's been more reliable to my Treo 700p... by folds.
Pros:
- Sleek
- Simple
- Works reliably
- Nice QWERTY
- Great camera quality
- Loud everything
- Decent vibrate
- Very hold-able
- Available apps
- Rubberized back reduces slipping
- Well equipped (through Amazon)
Cons:
- WM6 a little slow
- loaded w/AT&T apps
- GPS unreliable
Have to add that through Amazon is definitely worth it. The extended battery, and all the additional adapters were great to see in the box, and with no need to purchase in addition to
Customer Rating:
Summary: Best phone I've ever had.
Comment: I've had my Moto Q9h for about 2 months now and could not be happier. It does everything I need and more. It's hard to believe I survived without mobile internet for so long... :)
Summary: Shoddy construction and forget about AT&T's "warranty"
Comment: In December 2007 I renewed my AT&T contract and got a Motorola Q9H. Yesterday (Feb 2008), when unplugging the phone from the charger, the charge socket on the phone came right out of the phone - it appears that it is held on by a small amount of solder on the junctions, and the solder joints are dull and look dry. I called my local AT&T store and they said, no problem, there is a 12 month warranty, and I need to call a 1-800 number and they will send out a replacement.
So I called the number. They tell me that they will send out a replacement, and I must send in the phone, but should they determine that this is due to "physical damage" they will bill me $399, and there is no way to get the old phone back. I asked why I can't send the old phone in without them shipping out a new one and have them call me to tell me whether it is covered under warranty (which is should be; I did not mistreat the phone) and if not, give me a quote to have it repaired. They can't do that, they said. My only options are to decide up front to send it for repair (and pay for the repair), or gamble $399 that they will do the right thing. Obviously the phone is "physically damaged" but that is due to a defect, not abuse, so this doesn't sound like a good gamble to me. So I'm left with a broken phone less than 3 months old.
It was a nice phone while it worked.
Customer Rating:
Summary: The Best Business Phone You Can Buy
Comment: The Q9h has an incredibly fast user interface. The keypad is probably one of the best I have ever used...even better than the Blackberry 8800. The keys are large and easy to use. The dedicated speakerphone and camera buttons come in handy as well.
I have used this phone since it was first released, and I am very happy with it. Email works great! Web browsing is very fast on the 3G network too. I have recommended this phone to many of my friends.
Customer Rating:
Summary: Q9 is Second to None
Comment: I've been carrying my Q9 (Motorola, American Engineered) for a couple months now. Compared to the rivals, the handset just felt like true quality the first time I picked it up. The Blackjack (Korean) and Blackberry (Canadian) both felt like a toy instead of true engineering. I have had no issues and the experience has been a delight.
I would recommend this handset to all.
Customer Rating:
Summary: Motorola Q9h Review
Comment: Recently purchased this phone through Amazon, and after about 1 month of ownership, I'm pretty happy with it.
I've gone through various PDA/Smartphones before this one (Treo 650, Treo 700p, Q (silver), T-Mobile MDA, the V from Verizon), so I knew what to expect w/the phone. Its very sleek, very "hold-able", sound quality is very decent (when my chin is not rubbing the mic).
The OS isn't the most responsive, but becoming acquainted with the task manager and several other task apps out there should help some.
Overall the phone is nice, and as a Mac user I purchased Missing Sync in order to work my iCal and Address Book- it's been more reliable to my Treo 700p... by folds.
Pros:
- Sleek
- Simple
- Works reliably
- Nice QWERTY
- Great camera quality
- Loud everything
- Decent vibrate
- Very hold-able
- Available apps
- Rubberized back reduces slipping
- Well equipped (through Amazon)
Cons:
- WM6 a little slow
- loaded w/AT&T apps
- GPS unreliable
Have to add that through Amazon is definitely worth it. The extended battery, and all the additional adapters were great to see in the box, and with no need to purchase in addition to
Customer Rating:
Summary: Best phone I've ever had.
Comment: I've had my Moto Q9h for about 2 months now and could not be happier. It does everything I need and more. It's hard to believe I survived without mobile internet for so long... :)