Customer Rating: 
Summary: love my new phone!
Comment: I love this phone. I use to have the blackberry pearl with att but i never had a palm before. It is so easly to use, i love the service with sprint cause att sucks.
Customer Rating:
Summary: Sprint Service is the WORST
Comment: A word about Sprint: They used to be the best, and they are now the worst. The absolute worst.
If you call them today, July 15'th 2008, you will get through the prompts until you are given a wait-time and then the systems tells you to call back later and hangs up on you. I'm not surprised at all. They got rid of 80 % of their customer service workforce.
Things have appeared on my bill for a year that shouldn't be there. I have made 5 attempts to fix this and finally gave up. A lady from Sprint called me trying to sell something and extend my contract, I laughed so hard, that she actually tried to fix my problems. She said she did and of course, it's still on my bill.
I'm turning off my phone today...
Customer Rating:
Summary: A smartphone that actually fits in your pocket
Comment: The Palm Centro is one of the very few smartphones that can fit in your pocket and still deliver quality power features. However, it has a few minor drawbacks.
SCREEN
I've owned a Palm IIIxe, Palm Tungsten C, iPAQ rx4240 and have test driven an iPhone, Blackjack II and Moto Q, and a couple Blackberry models. The Palm Centro is probably the smallest screen of them all save the Blackberry Pearl. However, the Centro offers 320 x 320 resolution which is higher than most Windows Mobile smartphones and PDAs out there. The result is a small, but crisp display with adjustable font sizes for most applications. I found the touchscreen to be about as sensitive as other Palm devices in the past, which is to say it's fine (see stylus comments below). The screen is slightly recessed into the phone which I find to be necessary so I don't hit the screen with my fat face while talking on it.
KEYBOARD AND BUTTONS
Have you seen this thing? The keyboard is small. And you know what? I'm glad it is. The Moto Q, Blackjack and Curve, etc might fit in the front pocket of your tight jeans, but it's not comfortable. The Centro passes my "jeans test" by sliding into my front pocket while letting me sit and stand with no problem. As a result, you get a smaller screen and a smaller keyboard. The Blackberry Pearl is the about the same size as the Centro, but it doubles up two letters per key button. Personally, I hate that. The Centro scores huge points for giving me dedicated keys for each letter on a small phone that fits in my pocket. It took me a day to adjust to typing with my fingernails, and I have large hands. But I can easily type with two thumbs or one--something that I can't do on my Palm Tungsten C or the Moto Q. Therefore, Centro is an outstanding one- or two-handed phone. The 5-way directional key also works better than i thought it would. After moderate use I find myself actually liking it a lot. The remaining buttons work just fine and can be assigned to whatever you want, including the side button below the volume keys. The dedicated ringer-off slider on the top is a very welcome bonus.
SOFTWARE
The Centro comes with a great suite of software preloaded onto the phone. The two email programs work very well with POP3 and IMAP email accounts, although I prefer the VersaMail over Sprint Mobile Mail. I've also been somewhat partial to the Palm Organizer over MS Outlook. It also comes with Documents To Go, which lets you open and edit Word and Excel files and lets you view PowerPoint and pdf files. There's a free download available to upgrade Docs To Go so you can open Office 2007 files and it gives you some basic Power Point editing abilities. The GoogleMaps and IM software are nice and work very well. The entertainment package of pTunes, Sudoku and Solitaire are nice and work ok, however I found that Sprint TV had some problems syncing up audio and video. The video seemed a step behind. But I loaded SlingPlayer for Palm OS on it and the Centro works great for watching pocket-sized TV in conjunction with a Slingbox.
The Palm OS gets knocks for being outdated, however, it works very well and is simple to use. Plus it's alot snappier than Windows Mobile. It doesn't really multitask, although some programs like IM let you sign onto an AOL, MSN, or Yahoo account and still receive messages after you've backed out of the program. The Centro syncs easily with Vista and XP, but I haven't tried it on a Mac. The other benefit is that there is a plethora for Palm software apps out there, both free and for purchase.
The web browser is just ok. I find that it loads pages much quicker than Internet Explorer on Win Mobile devices. Unfortunately it's not quite as good as Opera Mobile, and definitely not as good as the iPhone's Safari (to date nothing is...not even close).
PHONE/VOICE
I've been on US Cellular and Cingular/AT&T networks for years and never used Sprint. Sprint service is fine in my area, and the voice quality of the phone is nice. The earpiece volume can be raised to high levels when in noisy areas and people on the other end said my mic has no problems and sounds like any cell phone. The Centro syncs well with my Plantronics 640 bluetooth headset and people on the other end say I sound great with it. After 3 weeks, I haven't been able to complain about the phone or data signal. The addition of a WiFi radio would have been nice, but so far I haven't really missed it because of the high speed EV-DO network touted by Sprint.
CAMERA
It's a 1.3 megapixel camera, which is pretty weak by 2007/2008 standards. There is also no flash. The camera actually takes decent pics, though. I never even consider the camera on the phone when I buy it, but if it's really important to you, you probably want at least a 2 megapixel one with a flash...so maybe pass the Centro on by.
PROBLEMS AND SHORTCOMINGS
There are a couple things that annoy me about this phone and keep it from a full 5 star rating. First, the stupid Palm connector at the bottom. I've always hated the Palm connectors. Why the company can't switch to mini-USB like the rest of the world is a mystery to me. The jack isn't the easiest to pull out, it's big, and I have to buy all new car chargers for it. Also, there's no cradle. My previous Palm devices have a cradle and I miss it, although this is cheaply remedied with some poking around the internet. The stylus is also very thin, lightweight, and cheap. As a result it's doesn't provide enough tactile feel and weight to effectively use the touchscreen. I had to purchase a replacement metal stylus to bring the touchscreen use up to par. Again, a cheap fix, just a little annoying. Even with these shortcomings I would still be inclined to give the Centro 5-stars except for:
The battery cover. Ugh, the manifestation of evil itself! You have to take the battery cover off to remove the SD micro card. You also have to take the batter cover off to reset the unit. Now, I've only had one system crash in the first 3 weeks, but that was because I was trying to load some really old AOL software that wasn't designed for this Palm OS version--and I paid the price. The cover isn't the worst thing to get off, but putting it back on sure is. I've kind of gotten the hang of it, but man, total loss of a star because of it. There is no inset reset button on the back of this phone like other Palm devices of yesteryear. Having one of these small reset buttons in the back could have made me somewhat overlook the battery cover. Bummer. Palm, what were you thinking?
OVERALL
If you want a QWERTY smartphone but don't want to lug around a bulky unit your choices right now are either this or the Pearl. And the Pearl does the whole two-letters-on-one-keybutton set-up. If these features are important to you, then the Centro is your choice. Don't worry, it's internal abilities don't disappoint. The Centro is great for text messaging, writing quick emails, doing some casual web browsing, and reading through Office files. However, if you want a better camera, or do HEAVY smartphone typing then I would look to a fatter smartphone that has a bigger screen and more spaced out thumbkeys. But in a world where size matters...the compact Centro delivers amazingly well. I've been very happy with my purchase, especially at the price. Now can somebody help me get this battery cover back on?
Customer Rating:
Summary: My Little Red Companion
Comment: Coming from a T-Mobile Sidekick III to a red palm centro, I had fairly reasonable expectations from a higher-end phone and a higher-end service (sprint). Providing a little background into my service change, my friend who works at sprint hooked me up with the Sprint SERO plan, which you can google and will find multiple ways to take advantage of the plan. I pay thirty dollars a month, and I get 500 minutes, unlimited data and unlimited texting... you simply can't beat it.
Anyway, back to the phone. I ended up getting the red version; my best friend has the pink one, so I figured I should switch it up a little, and black was so normal. I was stunned when I opened the packaging and saw how small it was. This phone is truly the tiniest smartphone I have ever seen that has a QWERTY keyboard, hands down. Being a young man with rather large hands, I was afraid that the keyboard would be too small for me to tap out even the simplest text message without making multiple errors; however, after a few days of getting used to the phone, I now make no mistakes when writing even a large email.
This phone is also one of the sturdiest phones I have ever owned. Compared to my previous sidekicks,razrs, and the like of flimsy phones, I have had this phone for over two weeks, used it constantly, dropped it multiple times, and it has not one scratch on it. The casing, a shiny metallic-like plastic, is surprisingly sturdy, and none of the paint has come of at all.
Diving into the software interface of this phone, Palm's age-old operating system is on it, but I had no problems with it. Sprint included pTunes, which is a great mp3 player with an internet radio receiver, Sprint TV, which is a system of some free and some one-time cost shows and videos that you can download to your phone at lightening speed, google maps, documents to go, and text messaging that is displayed in conversations much like the iPhone.
Syncing this phone to the computer is an absolute breeze, and finding third-party apps for it is an easy task. Opera mini, an iPhone-like web browser, can be installed onto it if you find the Java Microenvironment. Another plus in having this Microenvironment is the fact that...drumroll please... it allows you to STREAM YOUTUBE VIDEOS! After downloading the Java Microenvironment, just go to m.youtube.com and off you go! This browser AND the Java Microenvironment made the phone 100% better, and it's only one of the many third party apps that I use every day.
One of the huge features of this sprint smartphone is that it has picturemail. Windows mobile phones do NOT have picture mail, making this and the Palm Treo the only smartphones that sprint offers which have this capability; a MAJOR selling point for many, including myself.
In terms of service, I get service absolutely EVERYWHERE, including in my school which has cell blockers. I often get service where people who have verizon don't get service, and when I've roamed it's been on the verizon network, so I have never had a time where service hasn't been available.
There are two things about this phone that I dislike, but not enough to dislike it any bit. One of these is the battery life. With the screen's brightness turned to the lowest it can go without shutting the baklight completely off, the most it could last without a charge is 2 days, and this is without use of the mp3 player and data. I find myself charging it every night, which isn't a big deal, but for some people I'm sure this would be a hassle. The other negative feature about this phone is the fact that the batter cover has to be removed in order for you to be able to remove your microSD card. For those who swap memory cards, this could get old very quickly, but I've gotten used to it.
All in all, this is basically a smaller version of the popular, and much more expensive, palm treo. I would recommend this phone and the sprint SERO plan to everyone, hands down.
Customer Rating:
Summary: I am Loving The Centro
Comment: Called Sprint, Told them, either give me a new phone, not just the 75.00 credit or I'm going to AT&T, Ive been a customer over 3 yrs and think I was due a new phone... She told me she would send me a Centro overnight shipping, so I figured, well, better than this dinosaur I have plus to be honest I love being Sprints customer, incoming minutes plans are the best... The Centro is amazing, easy to use, sooo many features and crystal clear sound and screen.... two thumbs up!
Summary: love my new phone!
Comment: I love this phone. I use to have the blackberry pearl with att but i never had a palm before. It is so easly to use, i love the service with sprint cause att sucks.
Customer Rating:
Summary: Sprint Service is the WORST
Comment: A word about Sprint: They used to be the best, and they are now the worst. The absolute worst.
If you call them today, July 15'th 2008, you will get through the prompts until you are given a wait-time and then the systems tells you to call back later and hangs up on you. I'm not surprised at all. They got rid of 80 % of their customer service workforce.
Things have appeared on my bill for a year that shouldn't be there. I have made 5 attempts to fix this and finally gave up. A lady from Sprint called me trying to sell something and extend my contract, I laughed so hard, that she actually tried to fix my problems. She said she did and of course, it's still on my bill.
I'm turning off my phone today...
Customer Rating:
Summary: A smartphone that actually fits in your pocket
Comment: The Palm Centro is one of the very few smartphones that can fit in your pocket and still deliver quality power features. However, it has a few minor drawbacks.
SCREEN
I've owned a Palm IIIxe, Palm Tungsten C, iPAQ rx4240 and have test driven an iPhone, Blackjack II and Moto Q, and a couple Blackberry models. The Palm Centro is probably the smallest screen of them all save the Blackberry Pearl. However, the Centro offers 320 x 320 resolution which is higher than most Windows Mobile smartphones and PDAs out there. The result is a small, but crisp display with adjustable font sizes for most applications. I found the touchscreen to be about as sensitive as other Palm devices in the past, which is to say it's fine (see stylus comments below). The screen is slightly recessed into the phone which I find to be necessary so I don't hit the screen with my fat face while talking on it.
KEYBOARD AND BUTTONS
Have you seen this thing? The keyboard is small. And you know what? I'm glad it is. The Moto Q, Blackjack and Curve, etc might fit in the front pocket of your tight jeans, but it's not comfortable. The Centro passes my "jeans test" by sliding into my front pocket while letting me sit and stand with no problem. As a result, you get a smaller screen and a smaller keyboard. The Blackberry Pearl is the about the same size as the Centro, but it doubles up two letters per key button. Personally, I hate that. The Centro scores huge points for giving me dedicated keys for each letter on a small phone that fits in my pocket. It took me a day to adjust to typing with my fingernails, and I have large hands. But I can easily type with two thumbs or one--something that I can't do on my Palm Tungsten C or the Moto Q. Therefore, Centro is an outstanding one- or two-handed phone. The 5-way directional key also works better than i thought it would. After moderate use I find myself actually liking it a lot. The remaining buttons work just fine and can be assigned to whatever you want, including the side button below the volume keys. The dedicated ringer-off slider on the top is a very welcome bonus.
SOFTWARE
The Centro comes with a great suite of software preloaded onto the phone. The two email programs work very well with POP3 and IMAP email accounts, although I prefer the VersaMail over Sprint Mobile Mail. I've also been somewhat partial to the Palm Organizer over MS Outlook. It also comes with Documents To Go, which lets you open and edit Word and Excel files and lets you view PowerPoint and pdf files. There's a free download available to upgrade Docs To Go so you can open Office 2007 files and it gives you some basic Power Point editing abilities. The GoogleMaps and IM software are nice and work very well. The entertainment package of pTunes, Sudoku and Solitaire are nice and work ok, however I found that Sprint TV had some problems syncing up audio and video. The video seemed a step behind. But I loaded SlingPlayer for Palm OS on it and the Centro works great for watching pocket-sized TV in conjunction with a Slingbox.
The Palm OS gets knocks for being outdated, however, it works very well and is simple to use. Plus it's alot snappier than Windows Mobile. It doesn't really multitask, although some programs like IM let you sign onto an AOL, MSN, or Yahoo account and still receive messages after you've backed out of the program. The Centro syncs easily with Vista and XP, but I haven't tried it on a Mac. The other benefit is that there is a plethora for Palm software apps out there, both free and for purchase.
The web browser is just ok. I find that it loads pages much quicker than Internet Explorer on Win Mobile devices. Unfortunately it's not quite as good as Opera Mobile, and definitely not as good as the iPhone's Safari (to date nothing is...not even close).
PHONE/VOICE
I've been on US Cellular and Cingular/AT&T networks for years and never used Sprint. Sprint service is fine in my area, and the voice quality of the phone is nice. The earpiece volume can be raised to high levels when in noisy areas and people on the other end said my mic has no problems and sounds like any cell phone. The Centro syncs well with my Plantronics 640 bluetooth headset and people on the other end say I sound great with it. After 3 weeks, I haven't been able to complain about the phone or data signal. The addition of a WiFi radio would have been nice, but so far I haven't really missed it because of the high speed EV-DO network touted by Sprint.
CAMERA
It's a 1.3 megapixel camera, which is pretty weak by 2007/2008 standards. There is also no flash. The camera actually takes decent pics, though. I never even consider the camera on the phone when I buy it, but if it's really important to you, you probably want at least a 2 megapixel one with a flash...so maybe pass the Centro on by.
PROBLEMS AND SHORTCOMINGS
There are a couple things that annoy me about this phone and keep it from a full 5 star rating. First, the stupid Palm connector at the bottom. I've always hated the Palm connectors. Why the company can't switch to mini-USB like the rest of the world is a mystery to me. The jack isn't the easiest to pull out, it's big, and I have to buy all new car chargers for it. Also, there's no cradle. My previous Palm devices have a cradle and I miss it, although this is cheaply remedied with some poking around the internet. The stylus is also very thin, lightweight, and cheap. As a result it's doesn't provide enough tactile feel and weight to effectively use the touchscreen. I had to purchase a replacement metal stylus to bring the touchscreen use up to par. Again, a cheap fix, just a little annoying. Even with these shortcomings I would still be inclined to give the Centro 5-stars except for:
The battery cover. Ugh, the manifestation of evil itself! You have to take the battery cover off to remove the SD micro card. You also have to take the batter cover off to reset the unit. Now, I've only had one system crash in the first 3 weeks, but that was because I was trying to load some really old AOL software that wasn't designed for this Palm OS version--and I paid the price. The cover isn't the worst thing to get off, but putting it back on sure is. I've kind of gotten the hang of it, but man, total loss of a star because of it. There is no inset reset button on the back of this phone like other Palm devices of yesteryear. Having one of these small reset buttons in the back could have made me somewhat overlook the battery cover. Bummer. Palm, what were you thinking?
OVERALL
If you want a QWERTY smartphone but don't want to lug around a bulky unit your choices right now are either this or the Pearl. And the Pearl does the whole two-letters-on-one-keybutton set-up. If these features are important to you, then the Centro is your choice. Don't worry, it's internal abilities don't disappoint. The Centro is great for text messaging, writing quick emails, doing some casual web browsing, and reading through Office files. However, if you want a better camera, or do HEAVY smartphone typing then I would look to a fatter smartphone that has a bigger screen and more spaced out thumbkeys. But in a world where size matters...the compact Centro delivers amazingly well. I've been very happy with my purchase, especially at the price. Now can somebody help me get this battery cover back on?
Customer Rating:
Summary: My Little Red Companion
Comment: Coming from a T-Mobile Sidekick III to a red palm centro, I had fairly reasonable expectations from a higher-end phone and a higher-end service (sprint). Providing a little background into my service change, my friend who works at sprint hooked me up with the Sprint SERO plan, which you can google and will find multiple ways to take advantage of the plan. I pay thirty dollars a month, and I get 500 minutes, unlimited data and unlimited texting... you simply can't beat it.
Anyway, back to the phone. I ended up getting the red version; my best friend has the pink one, so I figured I should switch it up a little, and black was so normal. I was stunned when I opened the packaging and saw how small it was. This phone is truly the tiniest smartphone I have ever seen that has a QWERTY keyboard, hands down. Being a young man with rather large hands, I was afraid that the keyboard would be too small for me to tap out even the simplest text message without making multiple errors; however, after a few days of getting used to the phone, I now make no mistakes when writing even a large email.
This phone is also one of the sturdiest phones I have ever owned. Compared to my previous sidekicks,razrs, and the like of flimsy phones, I have had this phone for over two weeks, used it constantly, dropped it multiple times, and it has not one scratch on it. The casing, a shiny metallic-like plastic, is surprisingly sturdy, and none of the paint has come of at all.
Diving into the software interface of this phone, Palm's age-old operating system is on it, but I had no problems with it. Sprint included pTunes, which is a great mp3 player with an internet radio receiver, Sprint TV, which is a system of some free and some one-time cost shows and videos that you can download to your phone at lightening speed, google maps, documents to go, and text messaging that is displayed in conversations much like the iPhone.
Syncing this phone to the computer is an absolute breeze, and finding third-party apps for it is an easy task. Opera mini, an iPhone-like web browser, can be installed onto it if you find the Java Microenvironment. Another plus in having this Microenvironment is the fact that...drumroll please... it allows you to STREAM YOUTUBE VIDEOS! After downloading the Java Microenvironment, just go to m.youtube.com and off you go! This browser AND the Java Microenvironment made the phone 100% better, and it's only one of the many third party apps that I use every day.
One of the huge features of this sprint smartphone is that it has picturemail. Windows mobile phones do NOT have picture mail, making this and the Palm Treo the only smartphones that sprint offers which have this capability; a MAJOR selling point for many, including myself.
In terms of service, I get service absolutely EVERYWHERE, including in my school which has cell blockers. I often get service where people who have verizon don't get service, and when I've roamed it's been on the verizon network, so I have never had a time where service hasn't been available.
There are two things about this phone that I dislike, but not enough to dislike it any bit. One of these is the battery life. With the screen's brightness turned to the lowest it can go without shutting the baklight completely off, the most it could last without a charge is 2 days, and this is without use of the mp3 player and data. I find myself charging it every night, which isn't a big deal, but for some people I'm sure this would be a hassle. The other negative feature about this phone is the fact that the batter cover has to be removed in order for you to be able to remove your microSD card. For those who swap memory cards, this could get old very quickly, but I've gotten used to it.
All in all, this is basically a smaller version of the popular, and much more expensive, palm treo. I would recommend this phone and the sprint SERO plan to everyone, hands down.
Customer Rating:
Summary: I am Loving The Centro
Comment: Called Sprint, Told them, either give me a new phone, not just the 75.00 credit or I'm going to AT&T, Ive been a customer over 3 yrs and think I was due a new phone... She told me she would send me a Centro overnight shipping, so I figured, well, better than this dinosaur I have plus to be honest I love being Sprints customer, incoming minutes plans are the best... The Centro is amazing, easy to use, sooo many features and crystal clear sound and screen.... two thumbs up!