Customer Rating: 
Summary: good!
Comment: I'm a teen, and I'm always on the go. I've had this phone for over a year now, and i love it. I have everything connected to my phone. My bluetooth works great with my phone, automatically detects it and connects to it. Picture quality is great, i haven't had a speaker problem, but the only dilemma i have sometimes, but rarely is that my phone pauses. I don't like the video quality, but then again its a phone. The other thing is that my battery only lasts about a day and half since I'm on it a lot. I dont have a problem with the settings, i never read manuals, and i figured out the whole phone within a week. I guess i'm a bit tech savy, other than that i'm pretty satisfied with my phone. i love how i can play music, and its loud to the point where a lot of people can hear. p.s. i hate the alarm clocks sounds
Customer Rating:
Summary: I really hate this phone.
Comment: I spent months researching this phone became it out and comparing it with others so I was very excited when I bought it a year ago. I can't even tell you how disappointed I have been with it. I mainly wanted a phone that I could browse and check email with. After a year and multiple trips to the sprint store, I still have not been able to reliably or effectively check my email. Web browsing is a joke, it takes so long to load most pages (even the mobile friendly ones) that it often just times out. In the last 3-4 months it has started doing a soft reset without any prompting. You pick the phone up and hit a button to make a call or check messages and it automatically goes into a soft reset. I can't find any rhyme or reason to it and neither can the sprint people. The lag on the touch screen can be horrendous sometimes but completely normal at other times. There does not seem to be any correlation in this problem with temperature, time, or action. My final complaint may be related to Sprint, rather than the phone, but weekly I will have someone tell me that they called or left a message which I never got (or received hours, sometimes DAYS later). The phone is a joke unless you are outside in bright sunlight.
So two hard resets, multiple visits to the sprint store, and countless soft resets, and I have finally decided that I hate Sprint and I hate the Centro. I'm counting down the days until I can switch phones and providers!
Customer Rating:
Summary: Worst phone ever!!!
Comment: I bought this about 4 months ago since I needed a phone of schedule management. The screen was a bit small, keyboard was also small, response time sometimes became slow, etc. But, it was okay. I can stand minor problems as far as the phone and schedule management work fine.
A problem occured about one month ago. Suddenly, speaker does not work!!! as some previous users noted here. I sent it to Palm for repair. It was supposed to take 6 to 9 business days, but I just got it back. It's been almost one month!!!
Moreover, they sent me back a brand new one, which does not make me happy at all. This Centro model has so many problems, esp. speaker, that the repair center couldn't fix it and had to send me the brand new one!!! As I talked to a representative to check my phone status for repair, I remember she said there were many repair requests for Centro so that it could take more than normal 6-9 business days.
What I am saying is they could not fix it and had to send me the brand new one, which I don't know if it will have the same speaker problem in the future.
Do not consider Centro!!! I don't think the speaker problem is just bad luck.
Customer Rating:
Summary: awful repair service
Comment: Had the phone 4 months. Speaker broke. Called Palm service. After 20 minutes of going through the menu finally got an idiot in Phillipines. Couldn't understand him and finally gave up. The phone is OK, but the service is worthless. I wouldn't buy another palm for this reason.
Customer Rating:
Summary: Not a particularly good phone...
Comment: This phone is relatively small and stylish. In addition, it has considerable number of features. For example, it has pTunes (Sprint's music player), Palm's calender, contact software, etc. a built-in camera and video recording capability, the ability to take micro SD cards (good at expanding memory) and voice memo capability, among other features.
The problem is that many of these features do not work particulary well relative to other cell phones and the fact that the phone is so small causes serious trade-offs. The problems stemming from small cell phone size are very serious. The most serious, if not the most serious, is the fact that the buttons are far to small to operate for most people. Unless you are midget or a woman with manicured nails the buttons are quite a challenge to operate. The second serious problem, again stemming from size, is small battery capacity. For casual cell phone use it suffices for a day but if you need to use this all day for business it definitely runs out of juice well before the end of the day. You will need to perpetually be charging it at client sites. With respect to the battery capacity problem, an additional problem is that the phone gives you no warning regarding the imminent demise of the battery. This is especially a problem as the phone, unlike most others, when it runs out of juice just shuts down and, when turned off for a few minutes, refuses to come back on (even for a few seconds).
With respect to other problems, the Sprint broadband related features (ie, Sprint TV and web) are quite slow though not much slower than most other phones. But the promise of the technology is definitely behind what is delivered. Other problems include poor cell phone camera and video. Not that any cell phone camera and video are particularly good (most are quite bad) but the Centro's are bad by even these standards. The pTunes feature only allows you to purchase music from Sprint's store (though it does permit downloading of your own music from CD) - not a particularly good option considering the store does not have spectacular selection.
In short, this phone is not recommended. Purchasing a bigger phone with bigger buttons that are actually useable and a battery life that can last carry one through a business day are much better options.
------------------------------------------------------------
Update:
8 months after purchase the phone would automatically reboot itself everytime the internet was accessed. What a waste.
Summary: good!
Comment: I'm a teen, and I'm always on the go. I've had this phone for over a year now, and i love it. I have everything connected to my phone. My bluetooth works great with my phone, automatically detects it and connects to it. Picture quality is great, i haven't had a speaker problem, but the only dilemma i have sometimes, but rarely is that my phone pauses. I don't like the video quality, but then again its a phone. The other thing is that my battery only lasts about a day and half since I'm on it a lot. I dont have a problem with the settings, i never read manuals, and i figured out the whole phone within a week. I guess i'm a bit tech savy, other than that i'm pretty satisfied with my phone. i love how i can play music, and its loud to the point where a lot of people can hear. p.s. i hate the alarm clocks sounds
Customer Rating:
Summary: I really hate this phone.
Comment: I spent months researching this phone became it out and comparing it with others so I was very excited when I bought it a year ago. I can't even tell you how disappointed I have been with it. I mainly wanted a phone that I could browse and check email with. After a year and multiple trips to the sprint store, I still have not been able to reliably or effectively check my email. Web browsing is a joke, it takes so long to load most pages (even the mobile friendly ones) that it often just times out. In the last 3-4 months it has started doing a soft reset without any prompting. You pick the phone up and hit a button to make a call or check messages and it automatically goes into a soft reset. I can't find any rhyme or reason to it and neither can the sprint people. The lag on the touch screen can be horrendous sometimes but completely normal at other times. There does not seem to be any correlation in this problem with temperature, time, or action. My final complaint may be related to Sprint, rather than the phone, but weekly I will have someone tell me that they called or left a message which I never got (or received hours, sometimes DAYS later). The phone is a joke unless you are outside in bright sunlight.
So two hard resets, multiple visits to the sprint store, and countless soft resets, and I have finally decided that I hate Sprint and I hate the Centro. I'm counting down the days until I can switch phones and providers!
Customer Rating:
Summary: Worst phone ever!!!
Comment: I bought this about 4 months ago since I needed a phone of schedule management. The screen was a bit small, keyboard was also small, response time sometimes became slow, etc. But, it was okay. I can stand minor problems as far as the phone and schedule management work fine.
A problem occured about one month ago. Suddenly, speaker does not work!!! as some previous users noted here. I sent it to Palm for repair. It was supposed to take 6 to 9 business days, but I just got it back. It's been almost one month!!!
Moreover, they sent me back a brand new one, which does not make me happy at all. This Centro model has so many problems, esp. speaker, that the repair center couldn't fix it and had to send me the brand new one!!! As I talked to a representative to check my phone status for repair, I remember she said there were many repair requests for Centro so that it could take more than normal 6-9 business days.
What I am saying is they could not fix it and had to send me the brand new one, which I don't know if it will have the same speaker problem in the future.
Do not consider Centro!!! I don't think the speaker problem is just bad luck.
Customer Rating:
Summary: awful repair service
Comment: Had the phone 4 months. Speaker broke. Called Palm service. After 20 minutes of going through the menu finally got an idiot in Phillipines. Couldn't understand him and finally gave up. The phone is OK, but the service is worthless. I wouldn't buy another palm for this reason.
Customer Rating:
Summary: Not a particularly good phone...
Comment: This phone is relatively small and stylish. In addition, it has considerable number of features. For example, it has pTunes (Sprint's music player), Palm's calender, contact software, etc. a built-in camera and video recording capability, the ability to take micro SD cards (good at expanding memory) and voice memo capability, among other features.
The problem is that many of these features do not work particulary well relative to other cell phones and the fact that the phone is so small causes serious trade-offs. The problems stemming from small cell phone size are very serious. The most serious, if not the most serious, is the fact that the buttons are far to small to operate for most people. Unless you are midget or a woman with manicured nails the buttons are quite a challenge to operate. The second serious problem, again stemming from size, is small battery capacity. For casual cell phone use it suffices for a day but if you need to use this all day for business it definitely runs out of juice well before the end of the day. You will need to perpetually be charging it at client sites. With respect to the battery capacity problem, an additional problem is that the phone gives you no warning regarding the imminent demise of the battery. This is especially a problem as the phone, unlike most others, when it runs out of juice just shuts down and, when turned off for a few minutes, refuses to come back on (even for a few seconds).
With respect to other problems, the Sprint broadband related features (ie, Sprint TV and web) are quite slow though not much slower than most other phones. But the promise of the technology is definitely behind what is delivered. Other problems include poor cell phone camera and video. Not that any cell phone camera and video are particularly good (most are quite bad) but the Centro's are bad by even these standards. The pTunes feature only allows you to purchase music from Sprint's store (though it does permit downloading of your own music from CD) - not a particularly good option considering the store does not have spectacular selection.
In short, this phone is not recommended. Purchasing a bigger phone with bigger buttons that are actually useable and a battery life that can last carry one through a business day are much better options.
------------------------------------------------------------
Update:
8 months after purchase the phone would automatically reboot itself everytime the internet was accessed. What a waste.