Customer Rating: 
Summary: Awesome for texting, horrible for talking :(
Comment: When I bought this phone I read all the reviews and decided that I would give it a shot even though people complained of the voice quality. I figured I will text most of the time anyways, so I can deal with a little bit of diminished voice clarity. Two days after I bought the phone, I was back at AT&T exchanging it for a blackberry pearl which I love! The duo was really slick for texting and I loved windows mobile, but trying to have a conversation on the phone was frustrating and pointless. If you are solely a texting person this phone is great for that, but even occasional phone conversations will soon drive you crazy! Best of luck!
Customer Rating:
Summary: Do not buy this phone!
Comment: We bought 3 of these phones. We've only had the phones for 4 months, and I've already had to replace my daughters phone twice for just shutting down ... and not being able to ever turn back on ... it was never dropped. When I first got my phone receiving text and picture messages was really fast. However, now it takes 2 days to download picture messages ... and when I try and retrieve a normal text message .. the phone freezes up on me. My husbands phone is working fine. But given the 2 out of 3 ratio of the same phones not working ... I wouldn't trust being the 33% person. And, of course ... this is only after 4 months of having the phone. I'm sure its just a matter of a month or so, before we'll have to replace his too!
Customer Rating:
Summary: Great 3G - Windows Mobile 6 Experience
Comment: I have had a great time with the phone... got it about a month ago. I hesitated due to poor reviews I had read, but when I lost my 2125 again I upgraded. It has really surpassed my expectations. Looking forward to the 6.1 update.
Customer Rating:
Summary: Looks good on the outside.
Comment: The phone is very stylish and wows spectaters who have never seen the phone before. But for you, your battery will be dead by the end of the day and good luck typing text messages if you have large fingers. The Duo is very enjoyable to use and the features matches the average person's needs. However, some phone technicians say that this phone gives them more trouble than all the rest.
Customer Rating:
Summary: Way Too Fragile
Comment: This phone really does suck. I had it for 6 weeks when the LCD screen cracked, while the phone was in my pocket at work all day! When I contacted Pantech they basically had the attitude of oh well that's too bad. The guy on the phone actually told me that I must have dropped it or something even though I swore that I hadn't. Then they tried to justify it by saying that it has a very large LCD screen. But as far as I know it's not any larger than the iPhone or Sidekick.
Anyway the repairs for the phone came to $100! That's more than I paid for the phone so I decided not to repair it but instead just buy another phone- hopefully one that's not as fragile as the pantech duo.
Summary: Awesome for texting, horrible for talking :(
Comment: When I bought this phone I read all the reviews and decided that I would give it a shot even though people complained of the voice quality. I figured I will text most of the time anyways, so I can deal with a little bit of diminished voice clarity. Two days after I bought the phone, I was back at AT&T exchanging it for a blackberry pearl which I love! The duo was really slick for texting and I loved windows mobile, but trying to have a conversation on the phone was frustrating and pointless. If you are solely a texting person this phone is great for that, but even occasional phone conversations will soon drive you crazy! Best of luck!
Customer Rating:
Summary: Do not buy this phone!
Comment: We bought 3 of these phones. We've only had the phones for 4 months, and I've already had to replace my daughters phone twice for just shutting down ... and not being able to ever turn back on ... it was never dropped. When I first got my phone receiving text and picture messages was really fast. However, now it takes 2 days to download picture messages ... and when I try and retrieve a normal text message .. the phone freezes up on me. My husbands phone is working fine. But given the 2 out of 3 ratio of the same phones not working ... I wouldn't trust being the 33% person. And, of course ... this is only after 4 months of having the phone. I'm sure its just a matter of a month or so, before we'll have to replace his too!
Customer Rating:
Summary: Great 3G - Windows Mobile 6 Experience
Comment: I have had a great time with the phone... got it about a month ago. I hesitated due to poor reviews I had read, but when I lost my 2125 again I upgraded. It has really surpassed my expectations. Looking forward to the 6.1 update.
Customer Rating:
Summary: Looks good on the outside.
Comment: The phone is very stylish and wows spectaters who have never seen the phone before. But for you, your battery will be dead by the end of the day and good luck typing text messages if you have large fingers. The Duo is very enjoyable to use and the features matches the average person's needs. However, some phone technicians say that this phone gives them more trouble than all the rest.
Customer Rating:
Summary: Way Too Fragile
Comment: This phone really does suck. I had it for 6 weeks when the LCD screen cracked, while the phone was in my pocket at work all day! When I contacted Pantech they basically had the attitude of oh well that's too bad. The guy on the phone actually told me that I must have dropped it or something even though I swore that I hadn't. Then they tried to justify it by saying that it has a very large LCD screen. But as far as I know it's not any larger than the iPhone or Sidekick.
Anyway the repairs for the phone came to $100! That's more than I paid for the phone so I decided not to repair it but instead just buy another phone- hopefully one that's not as fragile as the pantech duo.